Return & Refund Policy

Return Period

You have 30 days after receiving an item to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be in the same condition you received it, unworn or unused.

It must include all original tags and original packaging.

You must have the receipt or proof of purchase.

How to Start a Return

Contact Spero Commerce at contact@sperocommerce.com to request a return.

Returns must be requested before sending back the item — items sent back without prior approval will not be accepted.

If your return is accepted, the company will send a return shipping label and instructions on how and where to send your package.

Change of Mind & Order Cancellation

If you change your mind, Spero offers a 24-hour cancellation window after placing your order — you must email them within 24 hours to cancel.

After 24 hours, cancellations are not refundable.

For a cancellation within 24 hours, a 5% restocking fee applies.

The order must be untouched and unopened, and you must ship it back to the provided address with tracking.

Refused deliveries on arrival are not eligible for a refund.

Damaged or Incorrect Items

Inspect your order upon receipt.

If the item is defective, damaged, or incorrect, contact the company immediately so they can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

Perishable goods like food, flowers, or plants.

Custom or personalized products.

Personal care items (e.g., beauty products).

Hazardous materials, flammable liquids, or gases.

Sale items and gift cards are also non-returnable.

Refund Processing

Once your return is received and inspected, Venator will notify you about the refund approval.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

It may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since approval, contact them at contact@sperocommerce.com.

Exchanges

Exchanges are handled by returning the original item and placing a new order once the return is accepted.